Insights and Events

Hard-to-reach members aren’t unreachable—they’re underserved by outdated outreach. Learn how human-centered engagement addresses real-life barriers and builds lasting healthcare connections.

This article by Lauren Barca for Behavioral Health News explores why human-centered, relationship-based engagement is critical to reaching individuals with behavioral health needs, building trust, addressing social barriers, and improving care coordination, stability, and outcomes.

In this MedCity News article, Dan McDonald explains why healthcare member engagement works best when personal, trust-based outreach is paired with technology, helping close care gaps, address social needs, and improve quality and retention.

Our very own Dan McDonald shares his thoughts on healthcare Workforce predictions and how 2026 will be the year healthcare remembers that nothing works without people. Read his full contribution here in Healthcare IT Today.

Dan McDonald shares his predictions in this article for Health IT Answers on Realizing ROI for Patient Experience Investments in 2026.

Lauren Barca, MHA, RN, BSN, VP of Quality of 86Borders shares her views in HIT Consultant on why health plans must address SDOH and use personal engagement to improve prenatal care.

Lauren Barca, VP of Quality at 86Borders featured on Talking the Walk Podcast